ORDERS & SHIPPING
ORDERING & PAYMENT OPTIONS
How do I login to my account and place an order?
To login, click the ‘Login’ button on the top right hand side of the page, and enter your email address and password. If you have forgotten your login details, please contact us & we will reset your account.
How do I get a tax invoice?
A tax invoice will be emailed to you upon ordering.
SHIPPING AND TRACKING
Cosana products are available for delivery to the Te Awamutu and surrounds only.
Orders are to be placed prior to 11am for next day delivery; a 10% surcharge applies to all order received after this time. Late orders may not be accepted, or have the full choice of all menus items.
Once an order has been placed an email notification is sent to Cosana. A team member from Cosana will then review your order and notify you if any further delivery charges apply, as well as address any requests or queries you may have noted. Your order will be charged when you place your delivery.
Monday to Saturday, 7am-6pm, excluding public holidays
Sunday, not available
ARE TRACKING NUMBERS ISSUED?
HOW CAN I TRACK MY ORDER?
For online orders, once your order has been processed you will receive an email confirming details of your order. Alternatively you can login into your account to see the order history, call our office on 021 437 322 or email us on email@example.com.
CAN YOU DELIVER TO A PO BOX?
Unfortunately, we cannot deliver to a PO Box.
Cosana can accommodate most dietary requirements but do need to be given advance warning. All dietary requirements are to be provided in writing prior to your catering event day and is not confirmed until Cosana has accepted it can be accommodated. All dietary specific items can be plated separately and labeled accordingly. Please speak to a Catering Coordinator should you have a specific dietary requirement.
All food and beverage menus and selections are subject to change due to seasonality and availability of produce. If a substitution needs to be made a Cosana representative will provide options and get client approval prior to making a change.
MENU SELECTION & CONFIRMATION
A minimum amount of guests/quantity of items may apply to some orders or menu items. Should your anticipated numbers reduce, Cosana reserves the right to apply the minimum as outlined in the menu. Staffing costs may be incurred for some events. Confirmation of any changes in numbers must be received in writing with sufficient notice to allow production to accommodate that change without wastage costs for Cosana. All numbers confirmed 24 hours prior to the catering event day will be regarded as the minimum number for catering and charging purposes. After this date increases can be accepted but no decreases. Selected items may not be available on weekends and public holidays. Cosana will not be held liable for the health and safety of our customers for any food removed from a Cosana catering planned venue or consumed more than thirty minutes after the specified service time.
DEPOSITS, REFUNDS AND CANCELLATION POLICIES
Catering orders may require 100% pre-payment. Cosana reserves the right to put companies or individuals on credit hold for outstanding invoices. Corporate accounts available. Should catering be cancelled, the following conditions apply:
Cancellations made after 5pm the day before delivery and on the day cancellations are subject to production times. Cosana will do its best to cancel any orders where possible. Full cost will be charged.
Cancellations made after 3pm and before 5pm the day before delivery will be subject to a 50% fee of the cancelled items.
Any cancellation for orders below $1,000 in value must be made no later than 3pm the day before the event date to receive a full refund.
Any cancellation for orders in excess of $1,000 must be made no later than 48 hours before the event date to receive a full refund.
Minimum order: $99.
Orders below $99 will incur a $15 surcharge.
Free delivery for orders within these listed areas Monday, excluding public holidays. Further delivery costs apply outside these areas.
Te Awamutu, 3800
Orders below $99 will incur a $15 additional surcharge and need to be placed in writing to firstname.lastname@example.org
SUNDAYS + PUBLIC HOLIDAYS
Minimum order for Sunday: $1,000 excluding delivery fees (3 days notice required).
Minimum order for Public Holidays: $1,500 excluding delivery fees (3 days notice required). Public Holidays delivery costs all incur a $75 additional delivery fee per delivery on top of existing delivery charges to cover public holiday logistics & staffing costs.
OUT OF HOURS DELIVERY SURCHARGES
6pm – 7pm: $50.00 additional charge (further $25.00 charged per additional 30 minutes after 7pm)
Place your order prior to 11am for next day delivery; a 10% surcharge applies to all orders received after this time. Orders sent through after business hours will not be viewed until the following morning. Late orders may not be accepted, or have full choice of all menu items.
DISPATCH AND DELIVERY POLICIES
Cosana food and beverage products are available for delivery to the Te Awamutu and surounds only.
All orders that contain any food or beverage are dispatched and delivered on the same day by a Cosana delivery vehicle that a customer requests for the delivery to take place due to the perishability of the product.
Shipping outside Te awamutu area and surrounds but within New Zealand: not offered on our perishable goods.
International Shipping: not offered on our perishable goods.
Catering will be delivered in disposable, recyclable catering trays unless otherwise noted. Napkins are provided with no additional charge.
CIRCUMSTANCES BEYOND THE CONTROL OF CATERING PROJECT
If Cosana is unable to provide the facilities or any other arrangements for your event/function or any part thereof, or to otherwise perform the terms of this agreement and Cosana's failure is due to circumstances beyond its decision or control, Cosana is not responsible for any costs, damages or expenses that you may suffer or incur.
Cosana reserves the right to cancel an event or booking if:
The proposed venue or any part of the venue is closed due to circumstances outside Cosanas control.
The client/hirer becomes insolvent, bankrupt or enters into liquidation or receivership.
The event might prejudice the reputation of Cosana Catering.
The deposit and final payment have not been paid by the due dates.
The client/hirer does not comply with any of the terms and conditions set by Cosana.
Where goods or services are supplied from an external supplier additional terms and conditions may apply, such as additional deposits, earlier confirmation of final numbers or cancellation fees. You are responsible for any fees that may apply in relation to the supplier’s terms and conditions.
Cosana catering may act as an agent for external suppliers, such as Photography and Videography, Decorators, Cake Supplier and others, therefore the suppliers hold all responsibility for their services.
You are responsible for the costs involved in ensuring set-up and break-down of third party suppliers not engaged by Catering Project. All deliveries to a Cosana event that relates to the services provided by Cosana must be advised to your Catering Project catering
co-ordinator prior to the delivery and must be marked with event name and event date.
COSANA CATERING WAIVERS RESPONSIBILITY FOR:
Cosana catering is not responsible for any theft, damage or loss to any goods that may occur in any public areas.
Transfers to and from the event location that are contracted by any companies that are not owned or are subsidiaries of Cosana Catering.
Cosana is not responsible for any costs, damages or expenses that you may suffer or incur.
CONSENT, GOVERNMENT TAXES, CHARGES OR LEVIES
Rates / Prices are subject to change without notice due to the imposition of Government taxes, charges or levies.
These terms and conditions and any contract to which they apply shall be governed by the laws of New Zealand and are subject to the jurisdiction of the courts of New Zealand.
Credit cards (Amex, Visa, Mastercard, Paypal)
Bank transfer made to: Stationgrill Pty Ltd trading as Cosana Catering
BSB: 06 0441
Account: 0800249 02
- A Copy of the receipt must be sent to the catering manager to confirm payment if payment is made via EFT